{
  "agentscompany": 1,
  "id": "new-order-follow-up",
  "kind": "workflow",
  "title": "New order follow-up",
  "description": "Each new Shopify order is checked, and the customer gets a personal thank-you after your OK.",
  "bots": [
    {
      "name": "Lia",
      "label": "Customer service",
      "shape": 5,
      "color": 2,
      "instructions": "You run customer service for the store.\n- Answer buyers politely and precisely, in their language.\n- Check the order, payment and shipping status in the store before answering.\n- Flag anything unusual: a stuck payment, a complaint, an order that looks like fraud, stock running out.\n- Never promise a deadline, refund or discount without confirming first.",
      "harness": "claude",
      "routines": [
        {
          "cron": "0 9 * * 1-5",
          "prompt": "Answer the new buyer questions and tell me if any order or payment needs attention."
        }
      ]
    }
  ],
  "flow": {
    "start": "order",
    "nodes": [
      {
        "id": "order",
        "type": "event",
        "title": "New order",
        "event": "shopify.orders.create",
        "x": 90,
        "y": 120
      },
      {
        "id": "check",
        "type": "bot",
        "title": "Check",
        "bot": "Lia",
        "prompt": "Check the order: payment, stock and anything that looks like fraud. Then draft a short, personal thank-you to the customer.",
        "x": 350,
        "y": 120
      },
      {
        "id": "ok",
        "type": "approval",
        "title": "Approve",
        "prompt": "Send this thank-you?",
        "x": 610,
        "y": 120
      },
      {
        "id": "send",
        "type": "bot",
        "title": "Send",
        "bot": "Lia",
        "prompt": "Send the approved thank-you to the customer.",
        "x": 870,
        "y": 120
      }
    ],
    "edges": [
      {
        "from": "order",
        "to": "check"
      },
      {
        "from": "check",
        "to": "ok"
      },
      {
        "from": "ok",
        "to": "send"
      }
    ]
  }
}